Contact information

Contact Us

We are here to help. The fastest way to reach us is by email.

Email: support@MyMagicalFamily.com

Our hours

Monday to Friday: 9:00 to 17:30 UK time
Weekends and bank holidays: messages are monitored and we will reply as soon as possible

Typical response time

We aim to reply within one business day. At peak times it may take a little longer, but we will always get back to you.

What to include in your message

To help us help you quickly, please include:

Order number

Name used on the order

Delivery address postcode or zip code

A short description of the issue

Photos if your item arrived damaged or defective

Order changes and cancellations

All items are made to order. If you need to update an address or cancel, email us as soon as possible. We will do our best to help before production begins but cannot guarantee changes once an order has entered production.

Returns and refunds

Please read our Returns and Refunds Policy for full details. In short: items are made to order and treated as personalised. We will replace or refund items that arrive faulty, damaged, incorrect, or that go missing in transit.

Shipping questions

For delivery timeframes, tracking, and carrier issues, see our Shipping Policy or email us and we will check for you.

Press and partnerships

For collaboration, wholesale, or press enquiries, email support@MyMagicalFamily.com
 with the subject line: Partnership.

Data and privacy

We only use your contact details to support your order and respond to your enquiry. For more information, see our Privacy Policy.